Progress’ Global Field Operations (GFO) Customer Support organization has earned certification under the prestigious Service Capability & Performance (SCP) Standards. According to Progress, the "SCP Standards quantify the effectiveness of customer support based upon a stringent set of performance standards and represent best practices in the industry."

The organization became certified within 15 months and achieved one of the highest first-time certification scores in the history of the standard. The scores are based upon audits of its three Progress support centers: Bedford, Mass., US; Rotterdam, Netherlands; and Hyderabad, India.

According to Progress, "In earning this certification, the Progress support team broadened the range of coverage in the company’s customer troubleshooting knowledge base by writing over 12,000 new tech support articles, and increased overall customer satisfaction from 87 to 90 percent during the process."

Learn more about Progress' certification now!